Orders

How can I place an order?

If you want to buy any of our products, click on "Add to cart". To finalize the order, click on the basket that you will find in the upper right corner of the screen. You will access the payment page, where you can type your delivery and billing address, and choose the payment method you want.

 

Can I change my order?

Yes, you can change your order.

IMPORTANT: The product must be returned in perfect condition, without having been used and with the original packaging, nor will it accept garments that are dirty or give off odor.

 

What size should I order?

To know what your size is, check the table of measurements on the product page.

 

Will I receive a confirmation of my order?

Yes. We will send you a confirmation email as soon as we receive your order. If you believe that the amount of the purchase has been deducted from your bank account and you have not received any email, check your spam or spam folder. If you have created an account, you can also see the order and its status on the page of your account. If not, you can contact us from the "CONTACT" category or by sending an email to info@posturopa.com. If your order has been made as a guest and you want to track it go to "order tracking" enter the product reference and the email with which the order was placed.


How can I track my order?

On the page of your account you can check the status of your order. When your order is ready, the status will change to "Sent". You will receive a notification email and the carrier will pass the next day. If you made the request as a guest, you can follow up by clicking on "follow-up" located at the bottom of the page.


Can I cancel my order?

Yes, contact the customer service department as soon as possible and have the reference of your order at hand.


How can I create an account?

Click on "Sign in" in the upper right corner. Choose "Create account."

I can not log in.

If you have problems logging into the website, check the error message that is displayed. The most common error is to write an incorrect email address or password. If you wish, you can create a new password.


Can I create a new password?

Click on "Have you forgotten your password?" and enter your email address. In a few minutes you will receive an email with a link to a page where you can type a new password.


What happens if there is no one to pick up the order?

The carrier will pass again the next day. If there is a second absence, the carrier will contact you through the telephone number you have given us. Otherwise, your package will be taken to the nearest Pick up point and your package will remain there for a period of 7 days to be able to pick it up.


How much are the shipping costs?

The shipping costs are € 5.99 for Spain.

The shipping costs are € 7.99 for the Balearic Islands, Ceuta, Melilla, Canary Islands.

The shipping costs for France, Germany, Italy, Belgium, Austria, the United Kingdom and the Netherlands are € 9.99.

Shipping costs may vary during promotions and offers.


What are the turnaround times?

The delivery time ranges between 1 and 5 days for the mainland.

For orders from the Balearic Islands, Ceuta, Melilla, the Canary Islands, France, Germany, Italy, Belgium, Austria, the United Kingdom and the Netherlands, the terms range from 3 to 7 days.


Can I select a delivery address abroad?

Yes. Simply select the country in the drop-down menu and fill in all required fields (*).


Can I ship the order to the Canary Islands or the Balearic Islands?

Yes. But there may be differences in the shipping price, and delivery times due to logistical reasons.


Returns

How can I return my order?

To return your order, print  formulario and fill it out. Once done, go with the package to the nearest SEUR delegation to proceed to send us.


Posturopa S.L.

Dirección: C/Gall n1, 2o 4a.

You can return an item up to 14 days after receiving it.

The items you want to return must not be used or washed. You can try the items to see if they fit you well or meet your expectations, but if you plan to return them, make sure they do not impregnate unpleasant odors. We check all returned garments for stains and odors.

If you have any kind of query do not hesitate to contact our customer service through info@posturopa.com or by calling +34 93 14 20 090 and they will inform you of the steps to follow to process the return.


Are the returns free?

Yes, send the order through your nearest SEUR agency.


When will I receive the money back?

The amount will be returned to your bank or your credit card within a maximum of 7 days once the product has been checked.


How long does it take to process a return?

From the moment you deliver your order to the carrier it can take up to a week until we receive your order at our distribution center. We review all returned orders. As soon as we have reviewed the order, we will request the refund of your payment (or part of it, depending on what you have returned). It may take up to 7 days to receive the refund, depending on the payment method used.


Can I return an order even if I do not have an original invoice?

Yes. Save the items you want to return in a shipping envelope so they do not suffer any damage.


Will I be reimbursed for shipping the returned items?

Shipping costs will not be refunded when the order is returned.

Payments

What payment methods can I use?

We accept payments by credit card or Paypal


Will I receive an invoice for my order?

Yes. You will receive the invoice by email.


How do payments by credit card work?

If you want to pay with a credit card, you will be asked to enter the following data of your card: the number, the name, the expiration date, the CVC code and maybe a password protected by 3D during the fourth step of the process payment. The amount will be withdrawn from your credit card instantly. Payments are managed internally, which guarantees your privacy.


Is it safe to pay through the Internet at the Posturopa store?

Like most reliable websites, we use SSL (Secure Sockets Layer) technology to protect your personal information when you send it over the Internet. SSL is the standard for payments over the Internet, and is compatible with Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt confidential information before sending it over the Internet. SSL technology prevents access to your information when you send it.

 

General

Where can I change my data?

You can change your personal information in your Posturopa account. Once you have logged in, visit "My Account" to change your personal information.

I have a question that does not appear in these frequently asked questions.

Ask our customer service department any questions that are not answered on the customer service pages.


How can I get in touch with the customer service department?

You can contact the customer service department by phone at +34 93 14 20 090 or by email info@posturopa.com.


Where are the Terms and Conditions?

You can check our Terms and Conditions by clicking on "Terms and conditions of use" at the bottom of any of our pages.


Where is the Privacy Policy?

Click on "Privacy Policy" or "Cookie Policy" at the bottom of any of our pages.


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